FAQ

Need help? We are always here for you

Our FAQs are wide and answer a variety of questions

Becoming a member is easy and free!

All you have to do is create an account, by providing your email address and password and you can get started.

Once registered, you will receive an verification email with a link to confirm your registration.  We have designed this ‘double opt-in’ process to make sure you’re exactly who you say you are.

Be sure to check your junk/ spam mail as well as your regular inbox and add us to your safe senders list.

You are only allowed to register for one account.

If we discover you’re running more than one account, all of your accounts may be closed and you may be permanently blocked from our service and all monies  forfeited.

You can close your account at any time by logging in and clicking on the settings tab under your name and profile picture, which appears at the top right of each page of our site. Once you’ve confirmed your password, you can follow the prompts to close your account. Once an account has been closed it cannot be reopened and any balance will be forfeited.

To change or update your account details such as email address, home address, linked mobile and/ or banking information, click on the ‘settings’ tab under your name and profile picture, which appears at the top right of each page when you are logged in to your account.

Be aware upon closing your account you will forfeit your current balance and your account cannot be reopened.

By not engaging in over a year, we assume your profile data is not current and that you’re not interested in continuing to build this profile with us.

Before your balance is forfeited, you will receive emails inviting you to log in and confirm your account is still active. If you don’t respond to these by logging in and participating, your account will be deemed inactive and may be closed.

You cannot unsubscribe from transactional emails due to these being a requirement for the continuation of your account. If you do not wish to receive daily reminders on the activities available in your account you can change the frequency within the settings tab of your account. If you would like to discontinue your account and cease all communications and dealings with you can close your account at any time.

Activities

The payment for activities varies depending on the length and type of activity. You will also be paid a small screener fee in the event that you fail to meet the criteria for a survey.

Each activity will tell you how much you could get paid before you take part in it.

Within your feed we’ve also introduced simple, mobile-friendly profile update questions so you can easily build your profile, even while you’re on the go. These allow you to interact and answer questions by clicking on each feed tile.

Although you may not get paid for each profile update question, every response will help connect you to more groups and paid activities.

Campaigns are matched to relevant people based on their profile information. While we can’t promise you a certain number of campaigns each week, the more information you share, the more opportunities you have to have campaigns matched to you.

Some studies are more complex than others and as such their screening sections may contain more questions than you deem usual before you qualify for the main questionnaire. We do try to keep screening questions to a minimum, however in some instances simple demographic questions are not enough to ensure our clients have the right audience. Should a screening section go beyond the realms of fairness for the standard payment, we will ensure the screener fee is increased accordingly.

We cannot guarantee the number or frequency of activities you will receive in a given time period as these are dependent on a number of variables i.e. number of responses required, the flow/ throttle on the activity, the targeted approach taken and/ or the distribution of those profiles required. You are targeted to activities based on the answers within your profile and the associated groups you may be apart of. The more profile questions you can answer, the greater your chance of being targeted for further activities.

The best way to ensure you reach an activity in it’s early stages or you don’t miss out completely is to log in as regularly and continue to refresh your feed for new activities popping up.

We’re always working to fix technical errors.  If you completed a paid activity and believe you didn’t get paid for it, please contact our customer service team.
Remember to include as much information about the survey as you can, including the name, ID, potential earning or any details about the survey topic and what went wrong.

A VPN (virtual private network) is a service that encrypts your internet traffic data. The VPN hides your IP address and encrypts all the data you send or receive to us which may fail some of our security checks on activities where this may be a requirement.

If you are using a VPN or think the network connection you are on has it enabled please switch it off/ try a different network source when participating with PDI.

Redemptions

If your bank informs us of a failed redemption an automatic email will ask you to update your bank account information within your account and confirm to us once done. Once we’ve verified your bank details, we’ll be happy to reprocess your redemption.

Depending on which country you live in, you can exchange your earnings for different reward options. Cash direct into your bank or PayPal account, Giftcards. We’re always looking for new reward partners, if you have a good idea or would like to see something available to your region, please reach out to our customer support team and provide your input.

We can deposit your redemption only into a bank/ paypal account under your own name or a joint bank account with your name.

This policy is in place to ensure that no one can redeem your PDI Opinion  balance except you. It also prevents people from operating multiple PDI Opinion accounts under different names.

Privacy and security

We collect only the information you choose to share with us. You decide what profile information you want to complete. The three broad types of information we collect are:

  • Information you directly provide us;
  • information about your use and interaction with PDI Opinion; and
  • information collected through the platform, applications, third parties or other websites.

Your profile information is stored in our cloud server system and is protected behind a powerful firewall. All sensitive data is highly encrypted and is only ever connected to your member ID to ensure high-level security for all of your information. You can learn more about how it’s done in our Privacy Policy.

Your profile information is stored in our cloud server system that is protected behind a powerful firewall. All sensitive data is highly encrypted and is only ever connected to your Member ID to ensure high-level security for all of your information. Read our Privacy Policy for more information.

Our Privacy Policy ensures that the responses you submit during an activity are provided to businesses in a de-identified format. We will never provide your responses or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).

When you participate in an activity, the responses you submit are provided to businesses as anonymous data. We never provide answers or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).

We also use the data we collect to maintain and constantly improve your PDI Opinion experience. Your information helps customize the content, campaigns, surveys and insights you see in your profile. The more you interact with your profile, the more relevant campaigns and offers you’ll be invited to participate in.

We hate spam as much as you do. We don’t send spam, nor do we allow any businesses or individuals to engage in spam activity through our service.

All messages/email sent via PDI Opinion are assessed for their authenticity and relevance to you. As part of this process, we do not permit businesses to send messages unless there is direct consent by yourself.

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